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Privacy Policy

Privacy Policy

Introduction

At Intersight Tours & Travels Europe, we are committed to protecting your privacy and handling your personal data with transparency, care, and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, submit enquiries, request travel services, or interact with us.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect and process the following categories of personal data:

Personal Information
  • Full name
  • Email address
  • Telephone number
  • Country of residence
  • Postal address
  • Travel preferences and requirements
  • Emergency contact details (if necessary)
Booking Information
  • Tour selections
  • Travel dates
  • Accommodation preferences
  • Special assistance requests
Technical Information
  • IP address
  • Browser type and version
  • Device information
  • Website usage data
  • Cookies and tracking information

2. How We Collect Information

We collect information when you:

  • Submit an enquiry through our website
  • Contact us via email, phone, WhatsApp, or social media
  • Request quotations or travel information
  • Subscribe to newsletters or promotional communications
  • Browse our website

3. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and travel requests
  • Arrange and manage travel bookings
  • Provide customer support
  • Deliver requested travel services
  • Send booking confirmations and travel documentation
  • Improve our website and services
  • Communicate important travel updates
  • Send promotional communications where consent has been provided
  • Comply with legal and regulatory obligations

4. Legal Basis for Processing

Where GDPR applies, we process personal data based on one or more of the following legal grounds:

Contractual Necessity

Processing required to provide requested travel services and fulfill bookings.

Consent

Where you have provided consent, such as subscribing to marketing communications.

Legitimate Interests

To improve our services, maintain customer relationships, and operate our business efficiently.

Legal Obligations

To comply with applicable laws, regulations, taxation, and accounting requirements.

5. Sharing of Personal Information

To provide travel services, we may share relevant information with trusted third parties, including:

  • Airlines
  • Hotels and accommodation providers
  • Transportation providers
  • Tour operators and destination partners
  • Travel insurance providers
  • Visa processing agencies
  • Payment service providers

We only share information necessary to provide the requested services.

We do not sell, rent, or trade personal information to third parties.

6. International Data Transfers

As an international travel company, certain travel arrangements may require the transfer of personal information outside the European Economic Area (EEA).

When such transfers occur, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and enhance user experience.

Cookies may be used for:

  • Website functionality
  • Security and performance
  • Analytics and visitor statistics
  • User preferences
  • Marketing and advertising (where applicable)

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

For detailed information, please refer to our Cookie Policy.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill travel services
  • Meet legal and regulatory requirements
  • Resolve disputes
  • Maintain business records

When information is no longer required, it is securely deleted or anonymized.

9. Your Rights Under GDPR

If you are located within the European Union or where GDPR applies, you may have the following rights:

Right of Access

Request a copy of the personal data we hold about you.

Right to Rectification

Request correction of inaccurate or incomplete information.

Right to Erasure

Request deletion of personal information where legally permissible.

Right to Restrict Processing

Request limitations on how we process your information.

Right to Data Portability

Request transfer of your information in a structured, machine-readable format.

Right to Object

Object to certain forms of processing, including direct marketing.

Right to Withdraw Consent

Withdraw previously provided consent at any time.

To exercise any of these rights, please contact us using the details provided below.

10. Data Security

We implement appropriate technical and organizational measures designed to protect personal information against:

  • Unauthorized access
  • Disclosure
  • Alteration
  • Loss
  • Misuse

While we take reasonable precautions, no internet transmission or electronic storage method can be guaranteed as completely secure.

11. Children's Privacy

Our services are not directed toward children under the age of 16 without parental or guardian involvement.

We do not knowingly collect personal information from children without appropriate consent.

12. Third-Party Links

Our website may contain links to external websites operated by third parties.

We are not responsible for the privacy practices or content of those websites. We encourage users to review their privacy policies before providing personal information.

13. Contact Information

For privacy-related enquiries, requests, or concerns, please contact:

Intersight Tours & Travels Europe
Email: jackson@intersight.in
Phone: +91 93880 20210

Registered Office – Cochin
Intersight Tours & Travels (P) Ltd
Anna Building, N.H. Bypass,
Thykoodam, Vyttila, Cochin

14. Complaints and Supervisory Authorities

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in your country of residence or place of work.

We encourage you to contact us first so that we may address your concerns directly.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, business practices, or website functionality.

Any updates will be posted on this page along with the revised effective date.

We recommend reviewing this Privacy Policy regularly.

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